Start with the workflow
The right question isn't 'where should we use AI?' It's 'which manual workflow drains the most senior time?'
Pick boring, high-frequency tasks first
Drafting, classifying, routing, summarizing - these are reliable AI wins. Replace seams between tools, not the tools themselves.
Governance from day one
Logging, evaluation, and rollback aren't optional. They're the difference between an AI program and an AI mess.
Key takeaways
- Start with workflows, not models
- Boring, frequent tasks pay back fastest
- Set up governance before scaling